Privacy Policy
This Privacy Policy (“Policy”) explains how SmoothieCam (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you access or use our website located at smoothiecam.com (the “Site”) and related services. We are committed to maintaining the highest levels of privacy and data protection standards as guided by applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
At SmoothieCam, your privacy is of paramount importance. We are dedicated to protecting your personal data and advancing your rights through transparent practices. This Policy is intended to inform you about how we treat the personal data you provide to us or that we collect when you interact with our Site or services.
2. Scope and Data Controller Role
This Policy applies to all individuals who use our Site and services. The data controller responsible for determining the purposes and means of personal data processing is SmoothieCam. For any privacy-related inquiries, including exercising your data protection rights, you may contact us at: [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal information:
a. Usage Data
Information about how you use the Site, including your IP address, browser type, device identifiers, access times, pages viewed, and navigation patterns.
b. Account Data
Information provided when creating an account or making a purchase, such as your name, billing and shipping address, email address, and telephone number.
c. Profile Data
Details about your preferences, feedback, product interests, account settings, and behavioral interactions with our products and services.
d. Communication Data
Records of communication with us, including support tickets, inquiries, and correspondence history, whether submitted via email, contact forms, or customer support features.
e. Technical Data
Device-specific data such as operating system, hardware model, unique device identifiers, screen resolution, and browser configurations.
f. Transaction Data
Information related to orders and payments, including payment method details (processed securely via third-party processors), billing information, transaction history, and delivery records.
g. Preference Data
Your marketing and communication preferences, product category interests, and opt-in / opt-out selections related to promotional communications.
4. Legal Bases for Processing Personal Data
Our collection and use of your data are based on the following legal grounds, as defined under GDPR and applicable laws:
– Performance of a contract: To provide the services you request, facilitate transactions, and manage your user account.
– Legitimate interests: To improve our services, secure our systems, detect fraud, and enhance user experiences.
– Consent: When we seek your agreement to process data for specific purposes, such as receiving marketing emails.
– Legal obligations: To comply with applicable legal and regulatory requirements.
5. Your Rights
If you are a resident of the European Economic Area (EEA), California, or other applicable jurisdictions, you have specific rights relating to your personal data:
– Right of Access: You have the right to request access to your personal data we hold.
– Right to Rectification: You may request to correct or update inaccurate or incomplete personal information.
– Right to Erasure: You can request that we delete your personal data, subject to legal or contractual obligations.
– Right to Restrict Processing: You may limit how we use your personal information under specified circumstances.
– Right to Data Portability: You can obtain a copy of your data in a structured, commonly used format and transfer it elsewhere.
– Right to Object: You can object to certain processing activities, including direct marketing.
– Right to Withdraw Consent: If processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
We implement and maintain robust technical and organizational safeguards to protect your personal data. These measures include:
– Encryption of sensitive data during storage and transmission
– Access controls and authentication procedures to limit access to authorized personnel
– Regular system maintenance and security updates
– Data backups and disaster recovery protocols
– Privacy training and awareness programs for employees
While we take all reasonable steps to secure your data, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
7. International Data Transfers
Some of your personal data may be transferred to, processed, and stored in countries outside of your country of residence. When we engage service providers or transfer data internationally, we ensure appropriate safeguards are in place, including:
– Standard Contractual Clauses approved by the European Commission
– Data Processing Agreements with third-party vendors
– Compliance with applicable cross-border transfer frameworks
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
– Account and Profile Data: Maintained for the duration of your account plus up to 12 months following closure or last activity
– Transaction and Payment Data: Retained for up to 7 years to comply with tax and financial regulations
– Communication and Support Data: Stored for a maximum of 2 years after the final interaction
– Technical and Usage Data: Retained for up to 18 months for analytics and security purposes
– Cookie-related Data: Stored in accordance with cookie expiration settings, detailed below
9. Cookie Policy
SmoothieCam uses cookies and similar tracking technologies to enhance performance, enable functionality, personalize content, and analyze traffic. These may include:
– Essential Cookies: Necessary for basic Site operation (e.g., login, shopping cart functions)
– Functional Cookies: Remember user settings and preferences
– Analytics Cookies: Collect aggregated data to improve user experience and site performance (e.g., Google Analytics)
– Performance Cookies: Monitor site efficiency and technical performance
10. Cookie Management and Compliance
You have full control over your cookie preferences. Upon your first visit, the Site presents a transparent cookie consent banner, allowing you to accept, decline, or configure specific cookie categories. You can change your preferences at any time through the Site’s cookie management tool or your browser settings. We adhere strictly to GDPR and CCPA guidelines regarding opt-in consent and “Do Not Sell or Share My Personal Information” requirements.
11. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect, use, or disclose personal data from minors under 13. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly. Parents or guardians concerned that their child may have submitted data are encouraged to contact us at [email protected].
12. Policy Updates and User Notifications
We may revise this Policy from time to time in response to changes in laws, new features, or evolving best practices. Any material changes will be communicated via the Site or by direct notification where legally required. Your continued use of smoothiecam.com after such updates constitutes your acknowledgment and acceptance of the revised terms.
13. Contacting SmoothieCam
If you have questions about this Privacy Policy, your personal data, or wish to exercise your data rights, please contact our Privacy Team at:
Email: [email protected]
Website: smoothiecam.com
We are committed to data privacy compliance and strive to respond promptly and thoroughly to all requests and concerns related to the protection of your personal information.